Privacy Policy

The Privacy Policy regulates the way in which vava pantry gathers, uses, protects, maintains and discloses any information that we (vava pantry: “we,” “us” or “our”) collect from users (each, a “User”) of the website (“Site”), www.vavapantry.com.au. This privacy policy applies to the Site, its Users and all the products and the services, which are offered by vava pantry. Vava pantry understands the importance of your privacy and it committed to protecting it. Therefore, any information provided to us, by your Users on our Site, will be used in accordance with this Policy.

PERSONAL IDENTIFICATION INFORMATION

We may gather information of personal identification from our Users in a number of ways. These include, but are not limited to; when Users visit the site, fill out forms, place an order, subscribe to the newsletter and linked to any other activities, features, services or resources that are made available to our Users on our Site. Personal Identification Information is information or an opinion from our Users, which can distinguish you from others.  Users can be asked for their name, date of birth, email address, mailing/ delivery address and phone numbers where appropriate. Users can visit our Site anonymously. We will only gather information from Users if they voluntarily provide it. Users may refuse to provide personal identification information, however, it may prevent there ability to engage with or be provided with goods, services or activities related to the Site.

NON-PERSONAL IDENTIFICATION INFORMATION

We can collect non-personal identification information about our Users whenever they use our Site. Non-personal identification information refers to their browser name, the type of computer or device of our Users and technical information about Users means of connection to our Site, such as the Internet service providers, operating system and other similar information. If you choose to participate in Market research with us, we may ask for your opinions about our products, Site or service.

WEB BROWSER COOKIES

Our Site incorporates the use of “cookies”  as a means of enhancing User experience. Their purpose is for record-keeping and to track information about them. Our Users may decide to set their web browser to reject cookies, or to alert them when cookies are being sent. If you do so, note that some parts of the Site may not function properly.

 

HOW WE USE COLLECTED INFORMATION

Vava pantry may gather its Users personal information, so that we can provide our Users with the goods they request and for the following uses:

  • Improve customer service efficiently and effectively
  • Personalize user experience by identifying the common requests and service usage of our Users
  • Improve the site, in terms of functionality, product lines and services.
  • Process payments so that we are only providing service to that order.
  • Send periodic email relating to updates of our latest products, news and special offers, and updates regarding their emails, in response to enquiries or requests. 

How do we protect your information?

We have implemented the appropriate, secure data collection, storage and processing practices, and secondly, we use the appropriate security measures to protect against any unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data that is stored on our Site.

Sharing your personal information

We do not sell, trade, or rent our Users personal identification information to others.

We may share generic aggregated demographic information which is not linked to our User and visitors personal identification information, with our business partners or trusted affiliates such as advertisers for the purposes summarized above, Couriers who will arrange the delivery of your products.

We may employ third party service providers to assists with business and Site operations such as administer activities on our behalf like sending out newsletters or surveys.

We try to limit the information we provide to third parties to the information they need to help us provide goods to you. We also enter into contracts with these third parties that require them to meet the privacy standards we set for ourselves in handling your personal information, and that they use your personal information only for the purposes we gave it to them.

We may, provided that you have permitted us to do so, share your information with these third parties outside of our group of companies. We may do so where the information is statistical in nature and has been edited to remove information specifically identifying you. Similarly, if we can reasonably be inferred from the circumstances that you consent to the disclosure to the third parties and finally, if we are under a duty to release or share your personal data in order in compliance with any legal obligation; or in order to enforce or apply our terms of; or to protect the rights, property, or safety of vava pantry, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

THIRD PARTY WEBSITE

Users may find advertising or other content on our Site, which may link to other websites and services of our partners, sponsors, suppliers, advertisers, and other third parties. Vava pantry  provides these solely for your convenience and has no control over the content or links that are presented on these websites and are not liable for the practices employed by any of the sites that are linked to or linked from our Site. Furthermore, these websites and services, including the content and the links, which appear on them, may constantly change and they too have their own privacy and customer service policies. Browsing or operating any other website, including those linked to our Site, are subject to their own terms, conditions and policies. Please check these policies before your submit any personal data to these websites.

CHANGES TO THIS PRIVACY POLICY

Vava pantry has the right to alter this privacy policy at its discretion, at any time. Whenever we make changes, we will update the date at the bottom of this page to indicate this.  We recommend that our Users frequent this page, to keep informed of how we are protecting their personal information that we collect. You agree and acknowledge that it is your personal responsibility to review the privacy policy frequently, so that you are aware of the changes.

UPDATING PERSONAL IDENTIFICATION INFORMATION

Vava pantry can provide you with a copy of the Personal Identification Information that we are holding, upon request, at any time. If you would like to request that this information is to be updated or corrected, we will apply these changes as soon as we can (and of course, fast-track these if it will affect an upcoming delivery.) You can send your request changes to Personal Identification Information via email us at info@vavapantry.com.au or call us on +61 3 9792 4697. 

YOUR ACCEPTANCE OF THESE TERMS

By using this website, you are indicating your acceptance of our policies, terms and conditions. If you don’t agree with our policy, do not use our website. If you continue to use the website following the posting of any changes to our police, it will be deemed that you accept the changes of our policy.

 

FEEDBACK

We are always grateful to receive feedback from our Vava pantry Users about any feedback, positive or negative, is welcome. We want you to enjoy your experience with us and recommend us to you friends and family. If you have any questions, concerns, or general feedback regarding privacy, please call us on +61 3 9792 4697 or email us at info@vavapantry.com.au